Visit the Policies section on our website for detailed information.

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JP Pet Co is a premier pet store offering a wide range of products and services for pets, including food, toys, grooming supplies, and more.

Yes, you can pick up your order from our store. To do so, select the 'In-Store Pickup' option during checkout. Once your order is ready for pickup, you will receive a notification. Pickup hours are from [specific hours]. When you arrive at the store, proceed to the designated pickup area and present your order confirmation for a quick and convenient pickup experience.

To track your order and check the status of your delivery, simply log in to your account on our website and navigate to the 'My Orders' section. There, you will find detailed information about your order status and tracking details.

Yes, we offer worldwide shipping. Jp Pet Co Ltd ensures that pet products can be delivered to customers globally. Please note that shipping times and costs may vary depending on the destination.

Currently, we only ship within the UK. We plan to offer international shipping soon.

JP Pet Co offers a wide range of pet products, including pet food, toys, accessories, and grooming supplies.

Place an order by browsing our online shop, adding items to your cart, and proceeding to checkout.

To create an account on our website, simply click on the 'Sign Up' or 'Create Account' button located on the top right corner of the homepage. Fill in the required information such as your name, email address, and password, and then follow the prompts to complete the account creation process.

To change your name on your account, navigate to the 'Account Settings' or 'Profile Information' section. Look for the option to edit your personal details, including your name. Enter the new name you wish to use and save the changes to update your account information.

To add a card to your account for payments, go to your account settings and select the 'Payment Methods' or 'Billing Information' section. Click on the option to add a new card, enter the card details including the card number, expiration date, and security code, and save the information to securely store your payment method.

To change your address on your account, go to the 'Account Settings' or 'Profile Information' section. Locate the option to edit your address details, including street address, city, postal/ZIP code, and country. Update the necessary information and save the changes to ensure your account reflects the new address.

We accept returns within 30 days of purchase. Items must be in original condition and packaging. Visit our Returns page for details.

Contact our customer service team at jppetco@outlook.com to initiate the return process.

Yes, exchanges are possible. Contact our customer service team to arrange an exchange.

Yes, we provide professional pet grooming services. Visit our Wag and Wash page to book an appointment.